FAQs

Why to buy from Fragmantic?

Fragmantic will Provide you the perfect Choice from Perfumes and Cosmetics. With the new brands beings added every month , we are now offering a selection of over 200 brands and over 2,500 items such as Hugo Boss, Gucci, Armani, Paco Rabanne, Calvin Klein, Guess ,Dunhil & many more.

We Set Out to Provide the best Products and Luxuries Brands of Beauty easy accessible with affordable Prices

Fragmantic guarantees 100% authenticity of all our products and our main aim is a Complete Customer satisfaction with their purchases.

Are the products Sold on Fragmantic Original?

All our products are 100% original & Authentic sourced only from Agents inside and Outside Egypt

What methods of payment do you accept?

We accept the following options:

  • Cash on delivery (COD)
  • Secure Online Payment: accept Credit Card and Debit Card like Master card & Visa

How to make an Order ?

Simply add as many items as you wish to your shopping cart while browsing. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method –then we will ship your package within 3-5 business days.

Our support team is always happy to guide you at any step!

What is the Customer Service number and working hours?

Our Customer Service number is: 01090009434

Due to COVID-19 Circumstances, Our Call Center Hours :

Sunday to Thursday from 1 PM till 8 PM

How long Standard shipping take? ,Which cities do you deliver to? and How much does it cost?

Standard Shipping takes From 3-5 Business days

Shipping fees is 35 EGP within Cairo/Giza, Other governments may vary in cost.
View all Shipping Prices.

We deliver our products all over Egypt.

What if I want to make an exchange or want a refund?

Your 100% satisfaction is important for us, while we do not offer an exchange policy, we offer a Refund for any item(s) as long as:

- Within 14 days of receiving the order with a copy of the invoice

- Items should be returned in original condition with the original Seal.

- Please note that customers are responsible for shipping costs of returned items in case of changing their minds.

- Check our Refund policy for more information.

Do you Offer a gift boxes ?

Yes, we do offer gift Box for orders with Additional Fees , You can Choose your Gift Box and their prices from Here

How can I cancel my order?

Kindly send us a message with your order number through Contact us form and we will get in touch with you As soon as Possible, In Case that order is already shipped from our warehouse so unfortunately, it can not be canceled, but you can refuse to receive the Order from the Courier Service Company.

Which shipping company will deliver my order?

Your order will be delivered via our courier Service Partners: Bosta and Aramex

I have not received my order. What am I supposed to do?

If your order has not been Delivered on the mentioned time, Please contact our customer service by calling the Call Center at 01090009434 or Send us a Message through the Contact us Form, We apologies for any inconvenience caused

Is this a secure website?

Sure, Our website and checkout process uses industry standard SSL (Secure Sockets Layer) 128-bit encryption which secures your data as strong as Possible.

SSL: is a modern standard of data security for the users. It protects user data from interception by the third parties, encrypts the data in a certain way and transmits them to the server.

I want to turn in my CV to apply for a job at Fragmantic

If you have the Passion and would like to apply for a job at fragmantic, Please email us with your CV at wecare@fragmantic.com